Title: AppFolio Support Specialist

Location: Remote

Pay Rate: Starting at $32-34/hr

The Management Group, Inc is a leader in property management and dedicated to leveraging technology to enhance our operational efficiency and client experience. We’re seeking an experienced AppFolio Support Specialist to join our team to manage critical applications that support our team.

Only resumes showing "AppFolio Support" experience will be considered. This is a unique role that requires expert level AppFolio experience (i.e. implementation, troubleshooting) and a level above the average end user.

Everyday Will Be Different but Your Primary Duties Include:

• Serve as the primary AppFolio administrator, managing daily support, maintenance, and workflow design.
• Identify opportunities to enhance AppFolio functionality and implement new workflows, reports, and integrations.
• Support core departmental applications, ensuring consistent performance and minimal downtime.
• Troubleshoot technical issues and provide application guidance and best practices to end-users.
• Maintain and update the SharePoint environment, including workflows and content libraries, to improve collaboration.
• Manage configurations and support for additional applications, such as Z-Inspector and Tenant Tech.
• Monitor for updates and enhancements, testing changes for compatibility and preparing user announcements.
• Conduct data validation checks and regular audits to maintain data accuracy and quality standards.
• Provide user training on application features and develop comprehensive support documentation.
• Implement and uphold data security measures, ensuring compliance with company policies and conducting periodic security assessments.

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Minimum 4 years in application support, with at least 2 years focused on AppFolio administration.
• Proficiency in AppFolio administration, including configuration and user support.
• Experience with Office 365 and SharePoint administration.
• Basic understanding of security protocols and compliance in a corporate environment.

What’s In It For You?

• Competitive salary - Starting at $32-34/hr
• Your choice of two different medical plan options. The employer contribution is 70% of the monthly premium
• Vision and dental plans are available. The employer contribution is 75% of the monthly premium.
• Exceptional training and career development, ensuring you have the necessary skills to take you exactly where you want to go.
• Vacation accrual, 10 days per year
• Sick time, 1 hour for every 40 hours worked
• 10 paid holidays
• 401 (k) Retirement Plan with discretionary annual company match - available after 6 months of employment during company open enrollment periods of Jan and July of each calendar year
• $500 in Educational Assistance – available after one year of employment

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